General Manager for Resort Operations

GREATBELL HR Consultancy Services is seeking a highly dynamic, sophisticated, and guest-centric General Manager / Resort Manager / Manager Operations for an ultra-luxury resort nestled in the serene landscapes of Wayanad. This role demands a visionary leader who can seamlessly blend operational excellence with premium luxury hospitality, ensuring that every guest leaves with unforgettable memories. If you have a proven track record of managing high-end luxury properties, eco-resorts, or premium estates, we want to hear from you.

Key Responsibilities

• Operational Leadership: Resort Manager will oversee daily resort operations across all departments, including Front Office, Housekeeping, Food & Beverage, and Guest Relations, ensuring uncompromising luxury standards.

• Guest Delight: Resort Manager should maintain an exceptionally high level of guest satisfaction by anticipating needs, personalizing experiences, and swiftly resolving any challenges.

• Financial Oversight:  General Manager / Resort Manager / Manager Operations will drive revenue growth, manage operational budgets, control costs, and optimize profitability without compromising on the guest experience.

• Team Mentorship: Lead, train, and inspire a high-performing hospitality crew, fostering a culture of excellence, warmth, and professional growth.

• Property & Vendor Management: Coordinate with local vendors, handle property maintenance, and ensure compliance with all environmental, safety, and hospitality regulations in the region.

• While a General Manager (GM) in hospitality is heavily associated with daily operations and guest satisfaction, Business Development (BD) is where they secure the property’s long-term commercial success. In the hospitality sector, a GM acts as the chief brand ambassador and revenue strategist.

  A General Manager’s business development responsibilities focus on driving revenue, expanding market share, and building strategic partnerships through several key areas:

  1. Strategic Marketing & Brand Positioning

  Rather than just executing daily promotions, the GM takes a macro-view of how the property is positioned in the market.

  • Targeting New Demographics: Identifying and tapping into new customer segments (e.g., transitioning an eco-resort to cater to high-end corporate wellness retreats or international destination weddings).

  • Competitive Analysis: Continuously benchmarking the property against local and global competitors to identify gaps in the market that the property can exploit.

  • Reputation Management as a Revenue Driver: Cultivating a stellar online and offline brand reputation (reviews, press, luxury listings) which directly allows the property to command higher Average Daily Rates (ADR).