FRONT OFFICE MANAGER
LEADING 4 STAR AND 5 STAR HOTELS looking for Front Office Manager for immediate appointment. The roles and responsibilities of a Front Office Managers are given below
*Guest Services:*
1. Ensure prompt, courteous, and personalized service to guests.
2. Resolve guest complaints and concerns.
3. Implement loyalty programs and recognize repeat guests.
*Front Office Operations:*
1. Supervise Reception, Concierge, and Bell Desk staff.
2. Manage room assignments, check-in/check-out processes, and room key control.
3. Monitor front desk operations, ensuring efficiency and accuracy.
4. Maintain high levels of cleanliness and organization in public areas.
*Revenue Management:*
1. Optimize room sales and revenue through yield management.
2. Monitor occupancy, ADR, and RevPAR.
3. Implement upselling and cross-selling strategies.
*Administrative Tasks:*
1. Prepare reports (e.g., daily reports, occupancy reports).
2. Manage front office budgets and expenses.
3. Coordinate with other departments (e.g., Housekeeping, F&B).
4. Ensure compliance with hotel policies, procedures, and standards.
*Training and Development:*
1. Train and develop front office staff.
2. Conduct performance evaluations and provide feedback.
3. Foster a positive and productive team environment.
*Other Responsibilities:*
Handle emergency situations and ensure guest safety.
Participate in hotel events and promotions.
Maintain confidentiality and security of guest information.
Education:*
Bachelor’s degree / Diploma in Hospitality Management or related field.
Skills:
Excellent communication, leadership, and interpersonal skills.
Strong problem-solving and decision-making abilities.
Proficient in hotel management software (e.g., PMS, CRS).
Knowledge of revenue management principles.
Fluency in English (additional languages beneficial).
Optimize room sales and revenue through yield management.
Monitor occupancy, ADR, and RevPAR.
Implement upselling and cross-selling strategies.
