FRONT OFFICE ASSISTANT

A Luxury Resort in Vagamon looking for Front Office Associate for immediate appointment.  The main Job Responsibilities of a Front Office Associate’s are A Front Office Associate is primarily responsible for providing excellent customer service, managing front desk operations, and ensuring the efficient flow of information and interactions within a business or organization. They greet and assist guests, handle inquiries, manage reservations, and process payments. In addition, they often handle administrative tasks like answering phones, sorting mail, and maintaining records. Greeting and welcoming guests: Front Office Associates are the first point of contact and create a positive initial impression. Assisting with check-in and check-out: They verify reservations, assign rooms, and handle guest check-outs efficiently. Managing inquiries and providing information: They answer guest questions about hotel services, amenities, local attractions, and directions. Handling guest complaints and issues: They address concerns in a professional and timely manner. Providing exceptional customer service: They strive to ensure guest satisfaction and create a positive experience. Answering phones and taking messages: They handle phone calls, screen them if necessary, and forward them to the appropriate parties. Managing reservations: They handle online and phone reservations, updating systems and ensuring accuracy. Processing payments: They handle cash transactions, credit card payments, and other forms of payment.  Maintaining accurate records:  They keep track of guest information, reservations, and other relevant data. Ensuring a clean and organized front desk: They maintain the appearance and organization of the reception area. In general, a Front Office Associate has a good role to play in the department.