The Executive Housekeeper is responsible for planning, organizing, and managing the overall housekeeping operations of the hotel/resort to ensure the highest standards of cleanliness, hygiene, guest comfort, and aesthetic presentation. The role involves leading the housekeeping team, managing budgets and inventories, implementing quality standards, ensuring compliance with health and safety regulations, and delivering exceptional guest satisfaction.

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Key Responsibilities

Housekeeping Operations

• Executive Housekeeper manage the day-to-day operations of the Housekeeping Department.
• Ensure all guest rooms, suites, public areas, back-of-house areas, offices, and recreational facilities are maintained to the highest standards.
• Develop and implement cleaning schedules and preventive maintenance plans.
• Coordinate with Front Office for room availability and timely room readiness.
• Ensure VIP rooms and special guest requests are handled with utmost attention.

Team Leadership

• Executive housekeeper will Recruit, train, mentor, and supervise housekeeping supervisors, room attendants, public area attendants, laundry staff, and linen room personnel.
• Conduct regular performance evaluations and identify training needs.
• Prepare staff duty rosters and allocate work efficiently.
• Foster a positive, disciplined, and guest-focused work environment.

Quality Assurance

• Conduct regular inspections of guest rooms and public areas.
• Ensure compliance with brand standards, SOPs, and quality benchmarks.
• Monitor guest feedback and implement corrective actions.
• Maintain high standards of presentation throughout the property.

Inventory & Cost Control

• Manage inventories of linen, uniforms, guest supplies, cleaning chemicals, and housekeeping equipment.
• Control departmental expenses and minimize wastage.
• Prepare annual budgets and monitor departmental costs.
• Coordinate with the Purchase Department for procurement requirements.
• Maintain stock records and conduct periodic inventory audits.

Laundry Operations

• Supervise laundry operations to ensure timely processing of guest and hotel linen.
• Monitor linen quality and replacement schedules.
• Ensure efficient stain removal, washing, ironing, and folding processes.

Health, Safety & Hygiene

• Ensure strict adherence to hygiene, sanitation, and safety standards.
• Maintain compliance with fire safety and emergency procedures.
• Ensure proper handling and storage of cleaning chemicals.
• Conduct regular safety audits and risk assessments.

Coordination

• Coordinate closely with Engineering for room maintenance issues.
• Work with Front Office to prioritize room cleaning.
• Liaise with Food & Beverage, Security, and other departments for seamless operations.
• Support special events, conferences, weddings, and VIP functions.

Administration

• Prepare departmental reports and MIS.
• Maintain attendance, leave records, and manpower planning.
• Develop and update Standard Operating Procedures (SOPs).
• Ensure compliance with statutory and company policies.

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Key Performance Indicators (KPIs)

• Guest Room Cleanliness Score
• Guest Satisfaction Ratings
• Housekeeping Audit Scores
• Room Readiness Percentage
• Linen Loss Percentage
• Housekeeping Cost per Occupied Room
• Employee Productivity
• Inventory Accuracy
• Staff Retention
• Compliance with Brand Standards

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Qualifications

• Diploma or Bachelor’s Degree in Hotel Management or Hospitality Management.
• Professional certifications in Housekeeping Operations are an added advantage.

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Experience

• 8–15 years of experience in housekeeping operations.
• Minimum 3–5 years as Executive Housekeeper or Assistant Executive Housekeeper in a reputed hotel, luxury resort, or branded hospitality chain.
• Experience in luxury hotels or five-star properties will be preferred.

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Required Skills

• Housekeeping Operations Management
• Hotel & Resort Operations
• Luxury Hospitality Standards
• Room Division Coordination
• Quality Assurance & Inspections
• Laundry Operations Management
• Inventory & Linen Control
• Budgeting & Cost Control
• SOP Development & Compliance
• Health, Hygiene & Safety Standards
• Team Leadership & Staff Development
• Guest Complaint Resolution
• Vendor & Procurement Coordination
• Planning & Scheduling
• Excellent Communication & Interpersonal Skills
• Time Management & Multitasking
• Problem Solving & Decision Making
• Attention to Detail
• Computer Proficiency (PMS, MS Office, Inventory Systems)

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Personal Attributes

• Strong leadership and motivational skills.
• High level of integrity and professionalism.
• Passion for cleanliness and guest satisfaction.
• Excellent organizational and planning abilities.
• Calm under pressure with strong decision-making capabilities.
• Ability to work flexible hours, including weekends and holidays.
• Customer-centric approach with exceptional attention to detail.

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Preferred Industry Background

• Luxury Hotels
• Boutique Resorts
• Five-Star Hotels
• International Hotel Chains
• Premium Business Hotels
• Wellness Resorts
• Heritage Hotels

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Compensation

Salary will be commensurate with qualifications, experience, and industry standards, along with performance incentives and applicable company benefits.