HIRING  IT ASSISTANT MANAGER for a Leading  IT Consulting Company in Kerala

Strategic Direction Summary

Hiring IT Assistant Manager for a leading IT Consulting Company in Kerala.Contributes to the organization by providing dependable, high-quality IT leadership across the parent company and other related companies. Delivers consistent, secure, and efficient technology services that enable smooth operations, enhance cybersecurity, and support the long-term strategic goals of all entities under management.Hiring IT Assistant Manager for a leading IT Consulting Company in Kerala

Position Summary

The IT Assistant Manager performs diversified IT services of the parent company and other related companies under the managers’ direction with minimum assistance. The IT Assistant Manager can make decisions on routine jobs except for unusual issues and circumstances. When such situations arise, they should outline them to the IT Manager, Directors, or Partners and then act on their advice.Hiring IT Assistant Manager.

Reporting Locations

• Permanent: Cochin Office
• Weekly: Associated Office in Cochin (Once a week)
• Monthly: Calicut Office (Twice a month)

Performance Appraisal

Performance reviews begin during the probation period, followed by biannual evaluations and annual appraisals conducted at scheduled intervals throughout each calendar year.

KEY ACCOUNTABILITIES

Key Responsibilities

a. Lead and mentor IT support staff; assign tasks, review performance, and support career development.

b. Plan, implement, and maintain hardware, software, network, and security systems.

c. Oversee and coordinate IT projects such as system upgrades, new implementations, and integrations.

d. Ensure robust data protection strategies, compliance with data privacy regulations, and regular security audits.

e. Monitor IT systems and respond to technical issues swiftly to minimize downtime.

f. Evaluate, negotiate, and manage relationships with third-party vendors and service providers.

g. Maintain IT documentation, including system configurations and troubleshooting guides.

h. Prepare and manage the IT department budget, forecasts, and procurement plans.

i. Assist in software deployment, updates, and license management.

j. Provide high-level support and guidance to end-users and arrange necessary training.

k. Possess experience in IT operations or IT management.

l. Demonstrate strong knowledge of networks, servers, cloud computing, and cybersecurity.

m. Be familiar with ITIL or other IT Service Management (ITSM) frameworks.

n. Keep up to date with advancements and best practices in IT administration.

o. Monitor and control expenses within the allotted budget.

Performance Measure:
Based on feedback and the performance evaluation report from the superior.

GENERAL RESPONSIBILITIES

a. Adhere to HR policies and procedures.

b. Take necessary steps to protect the firm’s interests.

c. Ensure minimum chargeability requirements.

d. Ensure a minimum PMS score of 3.9 consistently for further progression.

Performance Measure:
Based on feedback from superiors and reports from the HR Department.

SKILLS AND KNOWLEDGE

Essential

• Extensive experience with IT systems, networks, and related technologies.
• Solid knowledge of best practices in IT administration and system security.

Desirable

• Complete knowledge of various IT systems and networks.

PERSONAL ATTRIBUTES

Essential

• Excellent technical skills.
• Ability to work independently and collaboratively.
• Strong analytical and critical thinking skills.
• Excellent interpersonal and communication skills.
• Team leadership abilities.

Desirable

• Positive and proactive demeanor.

EDUCATION, TRAINING AND DEVELOPMENT

Essential

• Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related field.

Desirable

• Excellent knowledge of IT systems and networking