Hiring The Learning & Development (L&D) Manager for a leading Group of Hotels in Kerala. Learning and Development Manager is responsible for designing, implementing, and managing comprehensive learning initiatives that enhance employee skills, leadership capabilities, service excellence, and organizational performance. The role ensures that all employees receive structured training aligned with the organization’s brand standards, operational excellence, guest satisfaction goals, and compliance requirements.

The incumbent will collaborate closely with department heads to identify training needs, develop competency-based learning programs, and foster a culture of continuous learning and professional development. Hiring Learning and Development Managerhttps://greatbellhr.com/jobs-openings-in-india/?job__category_spec=hospitality-industry

Key Responsibilities

Learning Strategy & Training Management

• Develop and execute the annual Learning & Development strategy aligned with business objectives.
• Conduct Training Needs Analysis (TNA) across all departments.
• Design annual training calendars covering operational, behavioral, technical, and leadership competencies.
• Ensure all training initiatives support organizational goals and guest service excellence.
• Establish competency frameworks for various job roles.

Employee Orientation & Induction

• Conduct comprehensive induction and onboarding programs for all new employees.
• Familiarize new hires with company culture, policies, SOPs, brand standards, and service philosophy.
• Coordinate departmental orientation programs.

Operational & Technical Training

• Develop and deliver operational training programs for Front Office, Housekeeping, Food & Beverage Service, Kitchen, Engineering, Sales, Security, and other departments.
• Standardize departmental SOP training.
• Coordinate cross-functional learning initiatives.
• Ensure consistent implementation of brand standards.

Leadership Development

• Design leadership development programs for supervisors, managers, and future leaders.
• Conduct workshops on:
  • Leadership Skills
  • Team Management
  • Communication
  • Conflict Resolution
  • Coaching & Mentoring
  • Decision Making
  • Emotional Intelligence
  • Performance Management

Guest Service Excellence

• Develop customer service excellence programs.
• Conduct hospitality etiquette and grooming workshops.
• Train employees on guest engagement, complaint handling, upselling, and personalized service.
• Promote a guest-centric service culture across all departments.

Compliance & Statutory Training

• Ensure mandatory training compliance including:
  • POSH (Prevention of Sexual Harassment)
  • Fire & Life Safety
  • First Aid
  • Food Safety & Hygiene
  • HACCP
  • Occupational Health & Safety
  • Security Awareness
  • Data Privacy & Information Security
• Maintain statutory training records.

Performance Improvement

• Analyze performance gaps and recommend learning interventions.
• Support Performance Management System (PMS) initiatives through targeted training.
• Develop Individual Development Plans (IDPs) for high-potential employees.
• Track training effectiveness using KPIs and post-training evaluations.

Talent Development

• Identify high-potential employees for succession planning.
• Support career development initiatives.
• Facilitate internal promotions through structured development programs.
• Coordinate mentoring and coaching programs.

Training Administration

• Maintain training records and employee learning history.
• Prepare monthly, quarterly, and annual training reports.
• Monitor training budgets and optimize training resources.
• Maintain the Learning Management System (LMS), where applicable.

Employee Engagement

• Organize employee engagement and motivational programs.
• Conduct knowledge-sharing sessions and learning events.
• Coordinate wellness, recognition, and team-building activities.
• Promote a continuous learning culture.

Stakeholder Management

• Work closely with department heads to identify operational training needs.
• Liaise with external trainers, consultants, and certification bodies.
• Coordinate with corporate HR on group-wide learning initiatives.

Key Performance Indicators (KPIs)

• Annual Training Hours per Employee
• Training Completion Rate
• Employee Competency Improvement
• Guest Satisfaction Scores (Training Impact)
• Service Quality Improvement
• Internal Promotion Rate
• Employee Retention
• Training Effectiveness Scores
• Compliance Training Completion (100%)
• Leadership Development Success Rate

Qualifications

• Bachelor’s Degree in Hotel Management, Hospitality Management, Human Resources, Business Administration, or related field.
• Certification in Learning & Development, Training, or Instructional Design is preferred.
• Train-the-Trainer certification will be an added advantage.