RESORT MANAGER FOR A BOUTIQUE RESORT

Key Responsibilities

Resort Operations

• Resort Manager will Manage the overall day-to-day operations of the resort, ensuring seamless coordination across all departments.
• Maintain the highest standards of luxury hospitality and personalized guest service.
• Monitor operational efficiency and implement best practices to enhance guest satisfaction.
• Ensure all resort facilities are maintained to exceptional standards.

Guest Experience

• Personally engage with VIP and high-profile guests to ensure an outstanding stay experience.
• Address guest feedback and complaints promptly and professionally.
• Develop unique guest engagement initiatives to enhance repeat business and guest loyalty.
• Ensure every guest receives personalized and memorable hospitality.

Food & Beverage Operations

• Resort Manager will oversee all Food & Beverage operations, including restaurants, cafés, room service, and special dining experiences.
• Ensure superior food quality, hygiene, presentation, and service standards.
• Coordinate with the Executive Chef to introduce seasonal menus and curated dining experiences.
• Monitor guest satisfaction related to F&B services.

Team Leadership

• Lead, mentor, and motivate departmental heads and operational staff.
• Conduct regular training sessions focusing on luxury service standards.
• Foster a positive work culture emphasizing teamwork, professionalism, and accountability.
• Evaluate employee performance and implement development plans.

Revenue & Financial Management

• Prepare and manage departmental budgets.
• Monitor operational costs while maintaining premium service standards.
• Identify opportunities to increase revenue through upselling and guest experience enhancements.
• Analyze financial reports and recommend corrective measures to improve profitability.

Sales & Business Development

• Resort Manage will support the Sales & Marketing team in promoting resort packages and experiences.
• Develop relationships with travel agents, tour operators, corporate clients, and luxury travel partners.
• Participate in promotional activities to increase occupancy and revenue.
• Drive repeat business through exceptional guest satisfaction.

Quality Assurance & Compliance

• Ensure compliance with all statutory regulations, health & safety standards, and hospitality guidelines.
• Maintain excellent housekeeping, landscaping, engineering, and maintenance standards.
• Conduct regular quality audits across departments.
• Ensure adherence to luxury brand standards (where applicable).

Desired Candidate Profile

• Bachelor’s Degree or Diploma in Hotel Management or Hospitality Management.
• Minimum 8–12 years of experience in luxury hotels or boutique resorts.
• At least 3–5 years in a Resort Manager, Operations Manager, or Assistant General Manager role.
• Strong experience in Luxury Resort Operations and Food & Beverage Management.
• Proven ability to lead multi-department teams.
• Excellent guest relations and interpersonal skills.
• Strong financial acumen with experience in budgeting and cost control.
• Excellent communication and leadership abilities.
• Ability to work in a fast-paced luxury hospitality environment.
• Experience in hill resorts or leisure destinations will be an added advantage.

Key Skills

• Luxury Resort Operations
• Food & Beverage Operations
• Guest Experience Management
• Front Office Operations
• Housekeeping Management
• Revenue Management
• Budgeting & Cost Control
• Team Leadership & Staff Development
• Business Development
• Sales & Marketing Support
• Quality Assurance
• Vendor Management
• Inventory & Procurement
• Customer Relationship Management
• Problem Solving & Decision Making
• Conflict Resolution
• Luxury Service Standards
• Operational Planning
• Hospitality Compliance
• People Management

Preferred Attributes

• Passion for delivering world-class guest experiences.
• Strong attention to detail and service excellence.
• Highly organized with excellent problem-solving skills.
• Ability to inspire and lead multicultural teams.
• Energetic, proactive, and adaptable.
• Knowledge of sustainable hospitality practices is an advantage.

Compensation & Benefits

• Attractive salary package based on experience.
• Performance-based incentives.
• Accommodation and duty meals.
• Annual leave and statutory benefits.
• Career growth opportunities within a premium hospitality environment.

Location: Munnar, Kerala
Industry: Luxury Boutique Resort & Hospitality
Employment Type: Full-Time